WE OFFER EXCHANGES ONLY IN ACCORDANCE WITH THE CONDITIONS OUTLINED BELOW:
1. EXCHANGES
AN EXCHANGE MAY BE REQUESTED IF:
1. YOU RECEIVED THE WRONG ITEM OR SIZE
2. YOUR ITEM ARRIVED DAMAGED OR HAS A MAUFACTURING DEFECT
PLEASE CONTACT US WITHIN 21 DAYS OF RECEIVING YOUR ORDER IF YOU BELIEVE YOUR ORDER QUALIFIES FOR AN EXCHANGE. THOU WE ENCOURAGE YOU TO CAREFULLY REVIEW THE SIZES AND PRODUCT INFORMATION BEFORE PLACING YOUR ORDER.
2. INCORRECT SIZE
CUSTOMERS ARE RESPONSIBLE FOR SELECTING THE CORRECT SIZE WHEN PLACING AN ORDER. IF YOU SELECTED THE INCORRECT SIZE AN EXCHANGE MAY BE CONSIDERED AT OUR DISCRECTION, PROVIDED THE ITEM IS UNWORN, UWASHED AND IN ITS ORIGINAL CONDITION.
3. CONDITION OF ITEMS
ITEMS RETURNED FOR AN APPROVED EXCHANGE MUST BE:
1. UNWORN
2. UNWASHED
3. UNALTERED
4. FREE FROM STAINS, MAKEUP, PERFUME OR OTHER MARKS
5. RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING
ITEMS THAT DO NOT MEET THESE REQUIREMENTS MAY NOT QUALIFY FOR AN EXCHANGE.
4. DAMAGED OR INCORRECT ITEMS
IF YOU RECEIVE AN ITEM THAT IS DAMAGED, DEFECTIVE, OR DIFFERENT FROM WHAT YOU ORDERED PLEASE CONTACT US WITHIN 21 DAYS AND PROVIDE CLEAR PHOTOGRAPHS OF THE ITEM AND THE ISSUE. IF THE ISSUE IS CONFIRMED WE WILL ARRANGE AN APPROPRIATE EXCHANGE AT NO ADDITIONAL COST TO YOU.
5. EXCHANGE PROCESS
1. YOUR ORDER NUMBER
2. YOUR FULL NAME
3. THE REASON FOR THE EXCHANGE
4. CLEAR PHOTOGRAPHS OF THE ITEMS, WHERE APPLICABLE
DO NOT SEND AN ITEM BACK BEFORE RECEIVING CONFIRMATION FROM US. ONCE YOUR EXCHANGE HAS BEEN APPROVED, YOU WILL RECEIVE INSTRUCTIONS ON HOW TO PROCEED.
6. NO VOLUNTARY REFUNDS
WE DON NOT PROVIDE REFUNDS FOR CHANGE OF MIND OR OTHER CIRCUMSTANSES WHERE A REFUND IS NOT REQUIRED BY APPLICABLE LAW.
WHERE AN EXCHANGE IS APPROPRIATE, THE RESOLUTION WILL BE AN EXCHANGE FOR ANOTHER ITEM OR SIZE, SUBJECT TO AVAILABILITY AND THE TERMS OF THIS POLICY. WHERE APPLICABLE LAW PROVIDES A CUSTOMER WITH A RIGHT TO A REFUND OR ANOTHER REMEDY, THAT RIGHT WILL NOT BE EXCLUDED BY THIS POLICY.
BY PLACING AN ORDER WITH US, YOU ACKNOWLEDGE AND AGREE TO THE TERMS OF THIS EXCHANGE POLICY.